FAQ

We professionally clean and inspect your apartment to ensure everything is in top condition. This includes checking appliances, plumbing, locks, and smoke detectors, as well as making any necessary repairs or touch-ups.

No, you don’t have to be present. Our service technicians can complete work while you’re away, as long as we have permission to enter. If you prefer to be home, we can schedule a time that works for you.

Yes! Palmer House does have on-site maintenance.

Place a work order through our resident portal or contact the leasing office for assistance.

If you’re locked out during business hours, we’ll let you in at no charge. After hours, there is a $150 lockout fee that will be charged to your account.

Call our emergency maintenance line for assistance.

Yes, parking is available.

The property has a 24/7 Fitness center, a clubhouse with pool table, conference rooms, a resort style saltwater pool, a pet spa & park, an outdoor movie theater, EV charging stations, detached garages, bike storage, and fire pit.

Yes, we are pet friendly. There is a limit of two pets per home.

We offer stainless steel GE appliances in all of our apartments.

We do not, however, we have several partners we recommend.

Our pool is open year-around from 9 AM to 9 PM while the clubhouse, business and fitness center are open 24/7.

Parking is available in the parking lot as well as street parking

The average time to process an application is 24 - 72 hours from the moment we receive the required documents and information.

Rent can be paid in the office using a cashier's check or online using a debit card, credit card, or bank account. Rent is due on the 1st of each month.

Yes. All lease holders are required to maintain a renter’s insurance policy with a minimum of $100,000 personal liability coverage.

WOW Cable is our internet and cable provider.

You will need to provide a valid Government issued ID and current Paycheck stubs to process your application.

We set up all utilities (except internet and cable) for you. Charges are based on usage and will be billed through your resident portal.

No utilities are included in your rent.

We will refund your administrative fee back to the orginial form of payment.

Rent is due on the 1st of every month.

You can complete the application online using our website, Palmerhouseapt.com.

Application fee is $75 per applicant and administrative fee is $150.

Public transportation is limited. However, ride-sharing services such as Uber and Lyft are available in the area.

Palmer House falls within the Madison City School District.

​Palmer House Apartments is located within the Town Madison development, a large mixed-use community that offers a variety of shopping, dining, and entertainment options.

We are located in Town Madison next to the Trash Panda Baseball stadium. Our address is 240 Stadium Way Madison, AL 35758.How do I get to your community?